Refund and Return Policy
At Intelligent B2B, we are committed to providing our customers with high-quality automation and digital products, custom scripts, and SEO services. We understand the importance of satisfaction when it comes to purchasing online products and services. Our refund and return policy has been designed with this understanding in mind, ensuring that our processes are clear and customer-focused.
Automation and Digital Products, Custom Scripts
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Eligibility for Returns: Our automation and digital products, including custom scripts, are eligible for returns if they do not function as described and the issue cannot be resolved by our support team. We offer a 7-day evaluation period from the date of purchase during which you can assess the functionality of the product.
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Return Process: To initiate a return, please contact our support team at [email protected] within the 7-day period. Provide a detailed description of the issue, including any error messages or screenshots, to help us understand the problem. Our team will attempt to resolve the issue; if we determine that the product does not work as described and cannot be fixed, a full refund will be issued.
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Non-returnable Products: After the 7-day evaluation period, we will not accept returns. We encourage our customers to thoroughly test the product within this timeframe to ensure it meets their needs.
SEO Services
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Contract Cancellation: For SEO services provided by Intelligent B2B, clients wishing to terminate their contract must provide a one-month prior notice. This notice should be communicated to our team via [email protected], specifying the desire to break the contract.
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Refund Policy: Due to the nature of SEO services and the efforts involved in customization and strategy implementation, refunds for services already rendered are not available. However, if the notice is provided as per the policy, no further billing will occur post the notice period.
Contact Information
For any questions or concerns regarding our Refund and Return Policy, or to initiate a return or contract cancellation, please reach out to us via the appropriate channels:
- For sales inquiries: [email protected]
- For support and returns: [email protected]
Please visit our legal pages section at the footer of the Intelligent B2B homepage (intelligentb2b.com) for more information on our policies. Our shop page can be accessed at intelligentb2b.com/shop for browsing our products and services.
Policy Amendments
Intelligent B2B reserves the right to amend this policy at any time. All amendments will be posted on our website, and it is the responsibility of the customers to review our policy periodically. Your continued use of our products and services following any changes signifies your acceptance of those changes.